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Selecting an Emerging Technology? Let Forrester Help You With Our New Technology Portfolio
A new crop of emerging technology stands poised to unleash another cycle of raised consumer expectations, changing behaviors, and disruption. The stakes for business leaders are high — a wrong investment could put your firm… Read the post
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Anticipate changing customers and become a customer-led, insights-driven, fast, and connected organization that delivers differentiated experiences. Forrester’s operating model for customer obsession will help you win in the age of the customer.
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New Tech Forum 2017
Big Ideas, Emerging Tech, Customer-Obsessed Innovation
Boston | December 6, 2017
Data insights
Corporate character
52% of consumers now consider company values when making a purchase.
Banks and bots
55% of financial services firms have implemented virtual assistants, or plan to do so.
Benchmark your CX
Get an exclusive look at the 2017 CX Index results and how to create breakaway CX.
